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The Sir Turtle Cares initiative provides customers with helpful options if their flight has been cancelled due to the closure of the Cayman Islands airport and border closures due to the Coronavirus (COVID-19) pandemic. Passengers with existing tickets may choose up to 115% credit for their full ticket value, free changes, or a full ticket refund. To take advantage of any of these options, call Cayman Airways Reservations on 345-949-2311 or 1-800-422-9626 (toll free within the USA), weekdays 9am-6pm (EST). Bookings will remain unchanged for passengers whose flight(s) are not affected by cancellations at this time.

115% credit to use for future travel

The 115% credit incentivizes customers to retain their existing tickets by giving them 100% credit for the entire ticket value, plus an additional 15% to be used towards future ticket purchases.

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Make changes confidently, free of fees

Customers with existing tickets who know they will be flying as soon as travel restrictions are lifted, may change their travel dates as many times as needed at no additional cost. Some rules apply.

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Full ticket refunds for affected flights

Because we understand and we care, we will offer you a full refund on existing tickets for affected flights.

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