Baggage liability and compensation levels where applicable are covered under the Warsaw Convention or the Montreal Convention depending on the route of travel. These conventions set limits on Cayman Airways’ liability for baggage that was damaged or lost while in its custody, so passengers are encouraged to make special arrangements for valuable or special items.
In the case of damage, the person entitled to delivery must notify Cayman Airways in writing immediately after the discovery of the damage, and, at the latest, within seven days from the date of receipt in the case of checked baggage. In the case of delay, the notification must be made at the latest within twenty-one days from the date on which the baggage should have been delivered.
In the case of lost or damaged baggage Cayman Airways will evaluate and settle claims in accordance with published tariff regulations governing travel. Any interim expenses reimbursed will be deducted from final settlement where appropriate.