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Passengers Requiring Assistance

In order to make sure that any special requirements you may have are met, please let us know at least 24 hours before your flight if we can be of any special assistance.

Allergy sufferers

We are sensitive to the concerns of allergy sufferers, and we understand that some of our customers may not wish to be seated too close to a cat or small dog during their flight. For this reason, we ask that, if you are an allergy sufferer, you advise Cayman Airways Reservations as well as the check-in agent or gate agent prior to your flight departure to ensure you are not next to a customer travelling with a pet. We will make reasonable efforts to move you or the pet and pet owner.

Service Dogs

Seeing eye dogs, hearing dogs and service dogs will all be carried free of charge when assisting a passenger. The passenger however must provide all documents required for the transportation of the animal such as a valid passport or certificate which identifies the dog as a seeing eye dog, hearing dog and service dog and an official health certificate from country of origin and one from country of destination. The dog will need to have a collar which identifies the dog accordingly and it must be harnessed at all times. Although the dogs are allowed in the passenger cabin they must always be at their master’s feet and are not allowed to occupy a seat.

Cayman Airways is committed to making travel accessible to everyone. To ensure we understand and meet your specific accessibility needs please complete The Travellers with Disabilities form.