We will provide prompt refunds for eligible tickets once a request accompanied by all appropriate documentation is received by our Refund Dept, and provided such request has been made not later one month after the expiration date of the ticket- i.e. 13 months from the date of ticket issuance.
Please note that all refunds are subject to published rules and penalties, and that at a minimum, a US$25.00 Administrative Service Charge will be assessed for all eligible refunds.
Note: If your ticket was issued by a Travel Agency, please request the refund through the issuing agency
Persons to whom refund is made- Except as provided below, Cayman Airways will refund only to the person named as the passenger on the ticket:
Whether the refund is voluntary or involuntary, Cayman Airways reserves the right to refuse to make any refund in a currency other than the currency of purchase or in a country other than country of purchase.
Cayman Airways will not refund any portion of a ticket that is purchased with a non-refundable fare, including the fare and any taxes, fees, or other charges included within the total price paid for the ticket.
Cayman Airways may allow a portion of the non-refundable fare paid for an unused and unexpired non refundable Cayman Airways ticket to be applied towards the purchase of future travel on Cayman Airways, provided it is done in accordance with the applicable fare rule in place at the time of such request. Change fees and other administrative charges may apply.