Within a few hours of the tragic loss of Ethiopian Airlines Flight 302 on March 10, 2019, which was being operated by a Boeing 737 Max 8 aircraft, in an abundance of caution Cayman Airways Limited (CAL) voluntarily suspended its Max 8 operations until more information was known about the situation. This suspension affected two of CAL's aircraft. In the days that followed, other airlines and regulators around the world also began grounding the aircraft due to the increasing uncertainty surrounding the cause of the loss in Ethiopia. At this time, both the Civil Aviation Authority (CAACI) and the Federal Aviation Administration of the United States (FAA) have grounded all Boeing 737 Max 8 aircraft under their jurisdiction and in their airspace, and Cayman Airways is complying.
Cayman Airways is in close dialogue with The Boeing Corporation and the relevant aviation authorities, as we continue to put the safety of our passengers and crew as our first priority. We are hopeful that the ongoing investigations will result in the ability of the Max 8 aircraft being able to resume safe operations in the near future. In the meanwhile, the continued utilization of our fleet of Boeing 737-300's has allowed us to accomodate our passengers with a modified flight schedule, and we appreciate their pateince and understanding during this time.
FREQUENTY ASKED QUESTIONS
Q. What action did Cayman Airways take in response to the Max 8 crisis?
A. On the evening of the tragic Ethiopian Airlines Flight 302 accident (March 10, 2019), Cayman Airways took a decision to suspend its Max 8 operations effective March 11, 2019. Within a few hours of our announcement to voluntarily suspend Max 8 service, many Max 8 operators across the globe started to also voluntarily suspend their Max 8 operations. Within four days of the accident, all operators were directed to suspend Max operations by their applicable regulatory authorities, resulting in a worldwide grounding of all Boeing 737 Max 8 aircraft.
Q. How is Cayman Airways managing related schedule changes?
A. Cayman Airways has implemented a series of contingencies and schedule adjustments in order to facilitate the accommodation of all its passengers. Those customers whose flights are affected by the airline’s modified schedule, are systematically being contacted by Cayman Airways, on a flight-by-flight basis, in advance of their departure.
Q. Will my flight be affected?:
A. Our modified flight schedule allows most flights to be operated at, or near, their originally scheduled times, and flight cancellations have been very limited, with those passengers being protected on other flights. If you have any concerns with your flight, please contact Cayman Airways reservations on 345-949-2311, or 1-800-422-9626 (toll free within the USA).
Q. How long will the schedule changes go on?
A. As we are not certain about the length of time that our Boeing 737 Max 8 aircraft will remain out of service, we are making contingency plans and schedule adjustments to address the next four weeks of operation, and beyond if necessary.
Q. What if I’m booked on a Denver flight?
A. Passengers on our Denver flights can rest assured that their flights will continue to operate as planned, either with our own Boeing 737-300 aircraft, or with substitute aircraft provided by a contracted carrier meeting our safety and regulatory requirements. Denver passengers are being contacted directly if there is a significant schedule changes, but they’re also welcome to contact Cayman Airways Reservations on 345-949-2311, or 1-800-422-9626 (toll free within the USA).
Q. What if I prefer not to travel at this time?
A. At this time, Cayman Airways is committed to operating all flights as scheduled, and protecting or compensating affected passengers wherever schedule changes become necessary. Therefore, regular charges will apply where change fees are concerned, if passengers choose to make voluntary changes or cancellations.