To receive flown miles automatically, please provide your membership number to the Reservations Agent when making your booking. Please present your "Sir Turtle Rewards" card at both the origin and return airport counters.
Redemption of miles for travel may be online or through the Cayman Airways Reservation offices at 345-949-2311 or 1-800-422-9626. Taxes and surcharges may apply and will be charged at time of ticketing.
Back dated boarding passes or passenger receipts are accepted for reward credits up to 12 months for existing members and up to 3 months for any new member signing up, from the present month. Please note passenger receipts or boarding passes must be provided to Cayman Airways in order to receive reward credits. Please track your account via our Website www.caymanairways.com to verify that your flights have been credited and you are awarded flown miles.
Miles are not transferable from a deceased spouse or family member.
Please note that “COMPLEMENTARY, FREE, REWARDS and SPONSORED” tickets DO NOT earn reward miles.
Miles will be considered archived once there is no activity for a two (2) year period, the miles from an archived account cannot be transferred or retrieved once archived.
Tier levels are acquired by flying 40,000 for the Platinum status and 25,000 miles for the GOLD status between 01 January and 31 December of each year.
Mileage is given only to the person whose name appears on the issued ticket.
Changes of date/time to issued “Frequent Flyer” tickets are allowed, however there is a US$25.00 change fee. Once a ticket has been issued the ticket has a validity period of 12 months from the date of issuance. The change fee is waived for GOLD and PLATINUM members.
The cost to redeposit the miles into a members account from a valid issued ticket which has not expired is US$75.00.
Purchased upgrades do not accrue bonus miles. Bonus miles are given only for a full fare Business Class ticket or as an offered promotion.
Statements are no longer being mailed. Members may view their accounts via the Website using their membership number and password (passwords are attainable from our office at 345-949-8200.
Cayman Airways reserves the right to change this program without notice.